Frequently Asked Questions
- Where can I get warranty information?
Each Generac product comes with a Generac limited warranty. For warranty information, please click here
CPO Money Back Guarantee, Returns and Cancellations
- What is your Money Back Guarantee?
If you’re not 100% satisfied with your CPO order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.
And because we’re so confident in the reconditioned products we sell, our satisfaction guarantee is valid for a full 60 days
from time of purchase on all reconditioned items.
Please note that CPO’s Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped. Click here
for more information on our return policy.
- What is your return policy?
Please click here
for our return policy.
- What is your cancellation policy?
To cancel an order, please call us at 1-866-577-3016 between 9:00AM-9:00PM ET Monday-Friday. Cancellations can be processed if the order has not been transmitted to the warehouse for shipping. Please be aware orders are transmitted to the warehouse within several hours of the order being placed. Once the order has been transmitted, the item can be returned under our standard return policy.
Generac Reconditioned generators
- What is a Generac Reconditioned product?
A Generac reconditioned product has been through a complete inspection by factory trained technicians at Generac Power Systems. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. Each reconditioned item comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a 30 day repair warranty by a nationwide network of factory and authorized service centers.
- Why buy a Generac Reconditioned product?
Quality - Top Performance, Innovation, Quality and Simply Clean!
Like New - Product has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Price - Significant savings vs. new!
- Where do reconditioned products come from?
Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to Generac Power Systems for inspection and any necessary repairs to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.
- Who repairs the products?
Products are repaired at Generac Power Systems by factory trained technicians using genuine factory replacement parts.
- What is a Certificate of Authenticity?
The Certified Factory Reconditioned title is awarded only to those Generac reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, CPO is your source for certified reconditioned Generac generators.
- What are your shipping terms?
We ONLY ship to physical addresses in the United States.
- When will my item ship and/or arrive?
Please take a look at our shipping policy by clicking here
- Can I track the shipment of my order?
Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
- Do you offer expedited shipping?
We offer Overnight, 2-Day and 3-Day shipping service only for select products only. The majority of the products we offer ship freight. We do not offer 3-Day or freight shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 800-714-0918 for more information.
- Do you ship to Canada? Do you ship to PO Boxes? Do you ship to APO/FPO addresses?
We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.
- Do you ship internationally?
We do not ship internationally at this time.
Payment and Checkout
State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.
- What forms of payment do you accept?
We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com
(PayPal is only available as a payment option for online orders only).
- Do you accept international credit cards?
We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-866-577-3016 to learn about our alternative payment methods.
- Can I have my order shipped to an address that’s not my billing address?
Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
- When I successfully submit an order, is the order approved automatically?
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
Privacy and Security
- Is my online transaction safe?
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Product Registration and Service Centers
- Where can I register my generator?
to be directed to product registration.
- Where can I get service and repairs for my generator?
Please call Generac at 1-888-GENERAC M-F 7 am - 6 pm Central
- Where can I find product manual(s)?
Most manuals and parts diagrams can be found on their respective product pages. They are available for download in the Details tab under the Resource section.
- How can I contact you if my questions aren't answered here?
CPO is an authorized dealer of Generac Power Systems. We are not the manufacturer or a division of Generac Power Systems. For questions about Parts, Warranty, Technical Support or to find a service center near you please call them directly at 1-888-GENERAC.
CPO is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us or call us toll free: 1-866-577-3016 (9:00AM-9:00PM EST Monday-Friday.) Every effort is made to respond to emails and voice mails within one business day.